Company Service Introduction

HES CO.,LTD As a professional foreign trade service provider focusing on construction machinery and truck spare parts, we have been deeply engaged in the industry for many years. Adhering to the core values of original factory quality, a complete range of products, efficient service and global direct delivery, we provide one-stop spare parts supply solutions for customers worldwide. We mainly operate a full range of spare parts for well-known construction machinery brands such as XCMG, SDLG, LIUGONG and LONGGONG, as well as a full set of matching spare parts for mainstream heavy-duty trucks such as SHACMAN , HOWO ,FOTON,FAW,BEIBEN and DONGFENG. Our business covers many countries and regions around the world. Relying on a stable supply chain, professional technical support and a complete service system, we have become a trustworthy partner for customers at home and abroad.

1. Supply of Genuine Spare Parts with a Complete Range, Accurately Matching Equipment Needs

We have a rich reserve of spare parts categories, covering core components and wearing parts such as engines, gearboxes, chassis, cabs, hydraulic systems and electrical systems of construction machinery and trucks. Whether it is standard original factory spare parts or customized adaptive spare parts, we can accurately meet the maintenance, repair and transformation needs of equipment of different brands and models. Relying on in-depth cooperation with well-known domestic main engine factories and authorized suppliers, we realize the direct supply of first-hand sources for XCMG, SDLG, LIUGONG, LONGGONG construction machinery spare parts and SHACMAN, HOWO truck spare parts. We guarantee the accuracy of models and a complete range of specifications from the source, effectively avoiding the problems of mismatching and missing parts. Customers do not need to compare prices and purchase from multiple parties, truly achieving a worry-free one-stop purchasing experience.

2. Strict Quality Control System, Adhering to Original Factory Quality Standards

Quality is our core competitiveness. The company has established a full-process quality inspection and control system. All outgoing spare parts go through three checkpoints: source selection, professional inspection and packaging verification. We only cooperate with manufacturers with formal authorized qualifications to ensure that the spare parts meet the ISO9001 quality certification standards and the original production process requirements of each brand; a professional technical quality inspection team conducts multiple verifications on the appearance, performance and specifications of each batch of spare parts to prevent defective and counterfeit products from flowing into the market; customized protective packaging is adopted according to the characteristics of different spare parts to prevent collision and rust during transportation and ensure the intact state of spare parts upon arrival. We promise that all supplied spare parts are consistent with the quality of the original factory whole machine spare parts, ensuring that the equipment maintains its original performance after replacing spare parts, and reducing the equipment failure rate and operating costs.

3. Efficient and Responsive Full-Process Service, Balancing Speed and Professionalism

In view of the particularity of foreign trade business, we have built an efficient full-process service system. From customer inquiry to order delivery, a professional foreign trade team and technical consultants follow up one-on-one throughout the process, providing customers with integrated services including professional quotation, selection guidance, document processing and logistics tracking:

1. Fast Quotation: After receiving the customer's spare part model, pictures or equipment information, we will provide an accurate and transparent quotation plan within 24 hours, and exclusive customized quotations can be provided for bulk procurement;

2. Professional Selection: We have a senior technical team of construction machinery and truck spare parts, which can provide free spare part selection guidance for customers and solve the procurement problems caused by unclear models and parameters;

3. Convenient Documents: Familiar with the customs declaration policies of all countries in the world, we can quickly handle a full set of formal foreign trade documents such as commercial invoices, packing lists, certificates of origin and quality inspection reports to ensure the smooth customs clearance of goods;

4. Real-time Tracking: After the order is confirmed, we will provide customers with an exclusive logistics tracking link, real-time feedback on the status of goods preparation, packing, transportation and arrival at the port, allowing customers to grasp the order progress throughout the process.

4. Global Logistics Layout, Ensuring Safe and Efficient Direct Delivery of Goods

We have established long-term strategic cooperation with many well-known global logistics enterprises, integrating various transportation methods such as sea, air and land transportation. According to the customer's order quantity, delivery date and destination, we customize the optimal logistics plan for customers. For conventional best-selling spare parts, we have a large number of in-stock goods, realizing arranging delivery within 48 hours for in-stock orders, and accurate delivery of bulk customized orders in accordance with the contract agreement; according to the logistics characteristics of different countries and regions, we optimize the packaging and transportation routes, effectively reducing transportation loss and logistics costs, ensuring that goods are delivered to all ports and designated destinations around the world safely and on time, and minimizing the equipment downtime of customers due to lack of spare parts.

5. Complete After-sales Guarantee, Win-win Cooperation with Customers for a Long Time

We firmly believe that high-quality service is not only limited to goods delivery, but also lies in full-process after-sales support. The company has established a complete after-sales service system, providing customers with comprehensive services such as after-sales consultation, quality warranty and technical support: all spare parts are provided with formal quality warranty, and in case of non-human quality problems within the warranty period, returns and exchanges can be processed in accordance with the agreement; a 7×24-hour online after-sales consultation channel is set up, and professional technicians answer various problems encountered by customers in the process of spare part installation, use and maintenance in a timely manner; for long-term cooperative customers, we provide exclusive after-sales specialist docking services, establish customer equipment spare part files, and provide professional reference suggestions for the daily maintenance and long-term operation of customers' equipment.

6. Flexible Cooperation Modes to Meet Diverse Procurement Needs

To adapt to the purchasing habits and cooperation needs of different customers around the world, we launch a variety of flexible cooperation modes, supporting sample procurement, small-batch wholesale, large-batch customization, long-term supply and other cooperation methods. Mixed batches are allowed for sample orders to meet customers' quality inspection and small-batch trial needs; for long-term cooperative dealers, engineering enterprises and logistics fleets, we provide exclusive cooperation policies and price discounts, establish a stable long-term supply relationship, and achieve mutual benefit and win-win results for both parties. At the same time, we support a variety of international mainstream payment methods such as T/T, L/C and Western Union to ensure the safety and convenience of transactions.

For many years, adhering to the business philosophy of integrity-based, professionalism-oriented and customer-first, we have served customers in the global construction machinery and truck industry with high-quality spare parts, efficient service and reasonable prices. In the future, we will continue to deepen our engagement in the industry, continuously optimize the supply chain and service system, and continuously enhance our core competitiveness. We are committed to becoming a benchmark service provider in the global foreign trade field of construction machinery and truck spare parts, and work hand in hand with domestic and foreign partners to create a new future for the industry!

Company Development History

HES CO.,LTD Founded in 2014 amid the wave of economic globalization, our enterprise embarked on the journey of international cooperation with the original aspiration of building a bridge for global economic and trade exchanges. Since its establishment, we have anchored the development philosophy of "professional in-depth cultivation, diversified cooperation, and win-win value". Abandoning the extensive market expansion model, we have opened the door to global cooperation with refined market insights and customized service solutions.

After more than a decade of in-depth development, our business territory has spread across every corner of the world, building our own cooperation system in the global economic and trade network, with the Middle East, Africa and Southeast Asia becoming our core strategic cooperation markets. In response to the characteristics of the Middle East market's demand for high-quality and large-scale procurement, we have set up an exclusive project service team to create a full-process exclusive service system from pre-project demand research and product scheme customization to post-project logistics distribution and after-sales support. Relying on efficient response speed and excellent service quality, we have won high recognition from local partners and established a solid trust connection. Faced with the vigorous development potential and diversified market demand of the African market, we have adjusted our cooperation strategies according to local conditions, taking into account both the inclusive people's livelihood needs and large-scale industrial construction needs, and have launched many high-quality cooperation projects in various fields such as infrastructure and people's livelihood commerce and trade. For the vibrant Southeast Asian market, we have seized the development opportunity of regional economic integration, relying on an efficient supply chain system and flexible cooperation model to achieve high-frequency and high-repeat orders, and become a long-term trusted partner of many local enterprises.

In the process of moving forward hand in hand with global partners, we have always taken professional capabilities as the core foundation of enterprise development. We have established a sound global market research center to continuously track the economic policies, market trends and industry demands of each region, ensuring that every cooperation accurately fits the local development reality; built a standardized service process and a strict quality control system, with every detail from cooperation negotiation to every link of product delivery strictly controlled in accordance with professional standards; and set up a professional team proficient in multiple languages and familiar with the business rules and cultural customs of various countries, breaking the barriers of language and culture and making cross-regional cooperation smooth and efficient.

After more than a decade of trials and hardships, we have grown from an initial explorer to a trustworthy companion in global economic and trade cooperation. Today, our cooperation network is still expanding, and our cooperation model is constantly innovating. While adhering to our original aspiration, we always embrace new cooperation opportunities with an open attitude and empower every cooperation with professional capabilities. We deeply understand that behind every cooperation is a trust entrusted to us, and we always take "living up to the trust" as our criterion. On the stage of global economy and trade, we will hand in hand with every partner to build a better future of mutual benefit and win-win results.

Company Team Introduction

HES CO.,LTD As a professional foreign trade enterprise deeply engaged in the field of construction machinery and truck spare parts, our core competitiveness stems from an elite team that is professional, efficient, collaborative and has an in-depth understanding of the industry. We have built an integrated professional team system covering purchasing, sales and after-sales service. Each team performs its own duties and closely collaborates, providing global customers with high-quality full-chain services from spare part selection to after-sales support with professional accomplishment, rich industry experience and extreme service awareness, and also laying a solid talent foundation for the stable development of the company. We have always believed that professional work requires professional people to do it. Every team member treats work with dedication and serves customers with sincerity, making professionalism the core background of our brand.

Professional Purchasing Team: Source Control, Building a High-Quality Supply Chain

The purchasing team is the first gate of the company's quality control and the core builder of a high-quality supply chain. All team members have more than 5 years of purchasing experience in the construction machinery and truck spare parts industry, and have a deep-rooted understanding of the domestic spare part supply chain market. They are extremely familiar with the original factory channels and authorized supplier systems of XCMG, SDLG, LIUGONG, LONGGONG construction machinery spare parts and SHACMAN, HOWO truck spare parts.

Our purchasing team is not only proficient in the model specifications, production processes and quality standards of various spare parts, but also has acute market insight and supply chain resource integration capabilities. Adhering to in-depth cooperation with formally authorized original factories and core high-quality suppliers, the team strictly screens partners through multiple methods such as on-site inspections, qualification verification and sample testing, eliminating counterfeit and inferior spare parts from the source. At the same time, we track the dynamic of the industry supply chain in real time, stock up on core best-selling spare parts, optimize inventory management, ensure the stability and timeliness of supply, and provide solid supply chain support for the sales end and customers.

Elite Sales Team: Global Layout, Professional Connection for Foreign Trade Needs

The sales team is an important bridge connecting the company with global customers, composed of professional talents proficient in foreign trade business and familiar with the construction machinery industry. All team members have professional foreign language skills, practical foreign trade experience and professional knowledge of spare parts, and can proficiently use English, Spanish, Russian and other multilinguals to communicate with overseas customers without barriers, covering multiple overseas markets in Asia, Europe, Africa, the Americas and other regions.

Each sales consultant has received systematic product knowledge training and practical foreign trade business assessment, and can not only accurately answer various customer questions about spare part selection, parameter matching and quotation calculation, but also be familiar with the customs policies, logistics rules and payment methods of all countries in the world, and customize exclusive procurement plans for customers in different regions. Upholding the service concept of customer first, the team adopts a one-on-one exclusive docking model, providing refined services throughout the process from customer inquiry, demand communication to order confirmation and logistics follow-up. With professional capabilities and efficient response, we meet the diversified procurement needs of global customers and continuously create a high-quality cooperation experience for overseas customers.

Considerate After-sales Service Team: Full-process Escort, Solving Customers' Worries

The after-sales service team is a solid backing for the company's services, composed of professional technicians in the field of construction machinery and truck spare parts and senior foreign trade after-sales specialists, a compound team with both technical professionalism and foreign trade service experience. All team members have rich experience in spare part installation, commissioning and troubleshooting, and have an in-depth understanding of the spare part adaptation and equipment operation and maintenance of various brands of construction machinery and trucks.

We have established a 7×24-hour all-time after-sales response mechanism and opened multi-channel consultation channels online and offline. Overseas customers can connect with after-sales problems at any time by email, instant messaging, telephone and other means. From acceptance guidance and installation Q&A after the arrival of spare parts, to the handling of quality problems within the warranty period, and to professional suggestions for daily equipment operation and maintenance, the after-sales service team can respond quickly, answer professionally and solve problems efficiently. For spare part quality problems encountered by customers, the team strictly abides by the warranty commitment and efficiently handles returns, exchanges and reissues. At the same time, we establish exclusive equipment spare part files for long-term cooperative customers and provide normalized operation and maintenance guidance. Truly, from the start of cooperation, we escort the customer's equipment operation throughout the whole process and completely solve the after-sales concerns of overseas customers.

Uniting Efforts for Common Progress: Building an Integrated Professional Service System

The purchasing, sales and after-sales service teams do not operate independently, but form an integrated service system with efficient linkage and seamless connection. The purchasing team timely adjusts inventory and supply chain layout according to the market demand feedback from the sales team; the sales team accurately transmits customers' personalized needs and after-sales problems to the purchasing and after-sales service teams; the problem feedback from the after-sales service team provides an important reference for the purchasing team's supplier selection and quality control.

From the management level to the front-line employees, the whole company always upholds the team culture of collaboration, professionalism, integrity and innovation, and regularly carries out industry technical training, foreign trade business upgrade training, team collaboration development and other activities to continuously improve the professional accomplishment and service capabilities of the team. With the collaborative efforts of the team, we deeply integrate the quality control of purchasing, the professional connection of sales and the considerate guarantee of after-sales service, providing global customers with full-chain, integrated professional foreign trade services. It also enables the company to forge ahead steadily in the foreign trade field of construction machinery and truck spare parts, becoming a trustworthy long-term partner for customers at home and abroad.